Paycom Software Inc. (NYSE:PAYC) SurePayroll has been awarded a Silver Stevie Award for Contact Center of the Year during the 11th Annual Stevie Awards for Sale and Customer Service.
5th award in a row for the company
Stevie Awards have been ranked the highest honors for contact center, customer service, sales professionals and business development. This marks the 5th time Sure PayRoll has gone home with the Stevie award in a row.
The company had worked hard to deserve the honors
The company’s contact center attracted much attention from the company last year. This is as the company was trying to improve their interactions online. They concentrated on determining how customers were running their software. The company also intends to encourage ownership culture in the service industry.
Sure PayRoll is the leading company is provision of online payroll serving small business, thus their customers really hold them accountable. The company has improved on its accountability to each other in the industry by coming up with individual business owner mindset among the teams as well as to their esteemed customers. The company has also experienced incredible improvement in the multiple facets of their support.
During the year Sure Payroll enhanced their live chat response period by around 40%. The customers waiting time continued to pair down for clients making contact with the support firm through phone calls.
Details of the award
Stevie Awards come in six categories and they receive more than 10,000 entries from organizations from over 60 nations, every year. The awards recognizes outstanding performance in the workplace while honoring organizations of all sizes and types and the personnel behind them.
During this year’s competition, more than 2,300 organizations in virtually all the industries as well as of all sizes that were evaluated. Sure Payroll emerged the top in the Contact Center category. The company attributes the victory to their efforts in improving the customer contact support platform.
Sure Pay Roll is wholly owned by Paychex Inc who are leading providers of integrated human capital management solutions for payroll. They are also listed in the New York Stock exchange platform and can trade on NASDAQ stock exchange platform.